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Medical students' perceptions of the quality of library services during COVID-19: The case of the University of Dodoma, Tanzania
(University of Botswana, 2025) Malugu, Salome
COVID-19 disrupted service delivery in all sectors including library service. However, not much is known about the impact of COVID-19 restrictions on library service provision especially to medical students in Tanzania and its impact on students' academic work. To fill this gap, this study assessed medical students’ perceptions of the quality of library services during COVID-19 at the University of Dodoma Library in Tanzania. The total population size of the study was 180 and the participants were selected by using the census technique.
This quantitative study is guided by the SERVQUAL theoretical framework. Data was collected through self-administered questionnaires containing closed-ended questions. Questionnaires were distributed to 180 fifth-year medical students because they were the only class who experienced COVID-19 on campus. Quantitative data was analysed using descriptive statistics, focusing on percentages and frequencies, as well as mean and standard deviation. This was done by using SPSS version 27 software, and findings were presented in tables.
The study findings established that 52.1% of medical students used library facilities and resources during COVID-19. However, 25% of respondents reported that printers, photocopiers, resting and visitors' waiting areas were not utilised. On average, 52.8% of respondents reported that reliable library services were provided and 41.6% of respondents indicated that medical librarians were responsive, offering efficient and prompt assistance. However, 35.5% of respondents were neutral regarding the timeliness of updates to the library website content. On average, 43.6% of respondents said medical librarians demonstrated competence and 50% of medical students said medical librarians demonstrated empathy in their service delivery.
Overall, the findings show that although a majority of medical students engaged with library facilities and acknowledged the provision of reliable services, there are notable gaps in the utilisation of certain resources and in the perception of service quality. Although medical librarians were generally viewed as responsive, empathetic and competent, areas such as underutilised physical facilities and delayed updates to online content indicate opportunities for improvement in enhancing both the accessibility and effectiveness of library services during and beyond the COVID-19 period. The findings imply that the library management need to provide effective framework for library service providers to improve services and deliver quality services during a pandemic. This study contributes to the body of knowledge by providing empirical insights into the quality of library services during COVID-19.
Outcome evaluation of micro credit scheme saving and internal lending community intervention from people living with human immunodeficiency virus in Magu district
(Mzumbe University, 2019) Iriya, Lucy C
Background and rationale: HIV/AIDS has caused negative impacts on livelihoods including socio-economic problem, food insecurity and increased number of orphans among Sub Saharan countries including Tanzania. Following this, TAZAMA, the project operated under the Tanzania National Institute for Medical Research (NIMR) initiated the so called Microfinance schemes with the main objective to mitigate the negative impact of HIV/AIDS among People Living with Human Immunodeficiency Virus (PLHIV) and vulnerable populations in rural areas. Therefore the purpose of this study was to evaluate the contribution of microfinance Saving Internal Lending Community (SILC) intervention under TAZAMA project to the living standard of People Living with Human Immunodeficiency Virus (PLHIV) in Kisesa, Bujora and Bukandwe in Magu district within Mwanza city Tanzania
Methods: Analytical cross-section study design was used which adapted mixed research methods; both quantitative and qualitative approaches were used. About 119 participants aged 18 years old and above, PLHIV and beneficiaries of the SILC programme in Magu District suburb of Kisesa, Bujora and Bukandwe wards were enrolled for the study. Both self-administered questionnaires and interviews were used for data collection. STATA Statistical Software Package and ATLAS.ti V. 7 were used for data analysis. Inferential t-test and chi-squire test were used; also descriptive statistics such as frequency and percentage were presented in form of tables, figures and graphs.
Results: The findings revealed that the majority of PLHIV had manage to save and receive credit through SILC groups, all beneficiaries of PLHIV manage to start entrepreneur activities after joining SILC groups such as horticulture, shops ,transportation (bodaboda) and tailoring. Also, the findings show SILC members were able to increase meal intake and increased food stock. About success of SILC programme results shows PLHIV in improving their Living standard by owning assets and business. Statistically, there is significance difference on Ox-plough farm equipment before loan and after loan at P-value of 0.0095
Conclusion: The scheme has been positively impacted to PLHIV through operational SILC groups by saving and receiving microcredit. It had improved lives of the PLHIV in the three wards in Magu district and therefore, the Government and other stakeholders should allocate resources to scale-up SILC initiatives to other areas of Magu District and beyond to cover unmet needs of PLHIV since the project did not cover the entire community of people who are living with HIV/AIDS.
Fundamentals of human resource management : emerging experiences from Africa
(African Studies Centre, 2011) Itika, Josephat Stephen
Fundamentals of Human Resource Management: Emerging Experiences from African Countries examines the persistent political, social, and economic challenges facing Sub-Saharan Africa and questions the continued reliance on Eurocentric management philosophies in addressing them. The book argues that uncritical adoption of Northern theories has limited the effectiveness of leadership and organisational performance across the continent. Drawing lessons from regions such as Southeast Asia, it emphasizes the strategic development of human capital and the need for contextualised, Afrocentric approaches to managing people and institutions. The text calls for critical adaptation of global concepts to local realities, encouraging managers to apply human resource principles in ways that reflect African organisational, cultural, and economic contexts.
Structured into fourteen chapters, the book integrates theory with practical experiences from Tanzania and other African countries. It covers foundational and strategic human resource management, policy development, workforce planning, recruitment and selection, performance management, reward systems, training and development, employee relations, competency-based management, and international human resource challenges. Particular attention is given to public sector reforms, health sector workforce issues, and private sector practices within Tanzania. Each chapter concludes with reflective analysis linking Eurocentric models to African experiences, providing a basis for developing context-relevant human resource frameworks for Sub-Saharan Africa.
A guide to action learning sets for managers in health centers and dispensaries: Experience from Tanzania
(Mzumbe University, 2016) Mollel Henry A.
This book is designed to impart managerial and problem solving skills and techniques to managers in the health care systems with particular attention to those at health centre and dispensaries. The approach and principles presented in the book are applicable to health care managers at all levels of health care delivery systems in Tanzania. The book is useful to students of health systems management at certificate, diploma and undergraduate levels. It can also be a relevant and important reference for postgraduate students and researchers in health systems. The book is divided into eight chapters. The chapters are organised in such aa way that provide a reader a flow of designing the action learning sets for the health Centre and dispensary, important issues to consider, the linkage of Action Learning Sets and use for supportive supervision and quality services in health centre and dispensary, and the role of strategic planning on Action Learning Sets.
Introduction to public finance and taxation
(Mzumbe University, 2019) Mapesa Haruni Jeremia; Kiria Joseph Simon
This book introduces foundation topics on public finance and a broad range of topics in taxation theory and tax laws in Tanzania. The book intends to fill a gap that exists as a result of several developments in public revenue and expenditure policy reforms and changes in fiscal policy and tax laws in Tanzania. New tax laws have been enacted such as the Tax Administration Act 2015, and existing laws have been repealed (e.g. Value Added Tax 1997) and replaced with new tax laws (e.g. the Value Added Tax Act of 2014). Similarly, there have been several legislative developments in the existing tax laws which amend existing tax laws. All these reforms necessitate for amendment of existing tax textbooks and/or development of new taxation textbooks that would provide comprehensive material on the interpretation and application of the new tax laws and the amended tax laws. This book fills this gap and the book comes at a time when lecturers, university students, professionals, and practitioners are in urgent need of such books. Most of the books written before these changes are outdated and cannot provide adequate guidance on the interpretation and application of the new and amended tax laws and current trends in public finance administration