Dissertation Master's (DCC-BS)

Permanent URI for this collectionhttps://scholar.mzumbe.ac.tz/handle/123456789/499

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2013 - 20202

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Subject: search.filters.subject.E-Commerce

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    Management of E- Commerce in clearing and forwarding: A case of Tanzania Port Authority
    (Mzumbe University, 2013) Edward, Alice
    This research was about investigating the management of e-commerce in clearing and forwarding at TPA. The focus was to (1) to investigate the operating environment experienced by private sector as it relates to the timely removal of cargo from the port facilities and identify the steps required to revise the environment including identification of any legal and regulatory changes required, (2) to investigate the reasons for delays at Dar es Salaam port as far as can be determined through current documentation and discussion with colleagues and contracts, (3) to investigate how transaction costs can be lowered for customers using e- commerce. The results of this study provide treasured information for TPA Management and the government as policy makers, employees as implementers of the policies, academicians and other interested people. More specifically, the study highlights on the importance of implementing e-commerce as a new business model to be used by TPA. In order to get acquainted with the problem stated, the researcher reviewed both theoretical and empirical literatures with the regards to the management of ecommerce. Through theoretical review, different concepts in relations to the clearing and forwarding, e-commerce and were defined. The review also examined various theories related to the study. Generally it was found that respondents were found to be aware on increasing efficiency of TPA by adopting e-commerce, creating a favorable environment for smooth run of business at the port and quick clearing of cargoes at TPA.
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    Factors affecting adoption and implementation of E-Commerce by SMEs in Tanzania: The case study of Kinondoni District
    (Mzumbe University, 2020) Eddy, Mlay
    This study assesses the factors affecting adoption of E-Commerce among SMEs in Tanzania taking the case of selected SMEs in Kinondoni Dar es Salaam. More specifically, the study examines the extent to which the SME's economic state, SME's own characteristics and behaviours, Technical infrastructure, and also social cultural and legal factors affect SME's adoption of E-Commerce. The study adopted a descriptive research design considering SMEs operating in Kinondoni district as the case of the study. 100 SMEs took part in the study as the sample of the study. The researcher adopted both random and purposive sampling because the selected respondents possessed the required knowledge and information in answering research questions of the study; the collected data was qualitatively and quantitatively analysed by using SPSS and the obtained results were tabulated. The study finds that four reviewed factors have a direct impact on the adoption of ECommerce by SMEs. These aspects include SMEs own characteristics or behaviours, the SME's economic conditions, Technical infrastructure, and social-cultural and legal challenges. The findings reveal that on the SME's economic condition, the resources, cost of acquisition, maintenance cost, and even the nature of product prices are the main challenges. Furthermore, regarding the SME's own characteristics and behaviours, the challenges were found to be in management's support, perception towards E-Commerce, technological competencies, and perceived securities. In the technical aspect, the study further reveals challenges in accessibility of internet, condition of the existing internet infrastructure, and technical support. Support from the government, Taxation issues, intellectual property issues, and level of awareness was the social-cultural and legal factors that were identified. The study recommends that, organizations need to consider these four factors very carefully and where possible, effective strategies need to be developed to overcome them. The study further recommends that organizations need to have enough budgets and qualified teams to successfully overcoming these. Also, owing to the study’s limitations, it recommends areas that need further research.