Dissertations (Masters)-HRM-SOPAM

Permanent URI for this collectionhttp://192.168.30.20:4000/handle/123456789/174

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    Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
    (Mzumbe University, 2015) Mwangi, Samwel Gachengo
    Outsourcing of HR functions in organizations is still evolving in Tanzania and the rationale for outsourcing is essentially the same in both public and private sectors. Precision Air has adopted the outsourcing of its HR Functions in order to keep services at higher level and meet customers’ maximum satisfaction and cut costs. However, the vital question of whether outsourcing affects airlines performance positively has not been solved. Challenges and implications of this outsourcing decision are not yet entirely understood. This study sought to find out the challenges of outsourcing human resource functions in Precision Air in Dares Salaam. The study had the objectives of bringing out the understanding of how outsourcing is executed at Precision Air, finding out the significance of outsourcing at Precision Air and determining the challenges facing Precision Air when performing outsourcing of HR functions. The study used case study research design for data collection. The Research was conducted at Precision Air Services Plc (operating as Precision Air) situated in Dar es Salaam region, Tanzania. The target population was 125 management level employees of Precision Air. A sample of 95 management level employees was selected. Data collection was through questionnaires and interviews. Qualitative data was grouped and analyzed qualitatively which involved descriptions and clarifications to the observed data. Quantitative data was tabulated and presented into percentages and frequency distributions. Presentation was through tables and figures. Study findings indicate that Precision Air has laid down procedures that must be followed in any outsourcing decision. Challenges faced by Precision Air in HR outsourcing included loss of organizational learning, loss of command on the outsourced activities and disintegration of internal competence. Other challenges included loss of control in decision making, motivation loss of employees in regard to the outsourced services and loss of employee loyalty. The study has the following policy implications. First, organisations should be aware of which HR functions to be outsourced. Secondly, an organization should have laid down procedures and steps in any HR outsourcing decision process. Finally, the organization needs to have a useful hierarchical categorization and logical framework on how to assess and analyse outsourcing.
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    Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
    (Mzumbe University, 2016) Payowela, Jackson E.
    This study titled Effectiveness of Outsourcing of Security Service at Tanzania Fisheries Research Institute (TAFIRI), Dar es Salaam was conducted to determine whether outsourcing of security service at Public Service Organisations (PSOs) has been effective. The rationale for undertaking of this study was due to Public Service Reform Programme Phase II (2007-2012) which among other things, proposed the initiative of outsourcing of noncore services like security by PSOs. This initiative was proposed specifically for cost reduction and improvement in service delivery (URT, 2009). The objectives of this study were to determine whether TAFIRI-Dar es Salaam adheres to important criteria in selecting the vendor when outsourcing security service, to determine whether outsourcing has led to improvement of security service at TAFIRI-Dar es Salaam, to determine whether outsourcing has led to reduction of total security related cost at TAFIRI-Dar es Salaam and to determine the challenges associated with outsourcing of security service at TAFIRI-Dar es Salaam. The study was a case study design whereby TAFIRI-Dar es Salaam was selected as a case study. Data were collected by questionnaire, interview, observation and documentary review. The sample size was 32 respondents who included 22 TAFIRI Dar es Salaam employees, 5 members of TAFIRI–Dar es Salaam Management Team, 4 security guards of the outsourced company, and 1 supervisor of security guards. The study revealed that outsourcing of security service at TAFIRI-Dar es Salaam is effective as there is adherence to important criteria when selecting the vendor; there is improvement in security service; and there is reduction of total security related cost. Despite effectiveness, there are several challenges associated with outsourcing of security services like late payment of fees charged, breach of contractual terms, lower salaries paid to security guards and poor facilities. Therefore, management of TAFIRI-Dar es Salaam should strive to reduce such challenges so that outsourcing of security service can be more effective.